Effective Date: September 22, 2026

FF Manufacturing, Inc. ("FF Manufacturing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, www.ffmanufacturing.com (the "Website").

This Privacy Policy explains what information we may collect, how we use that information, how we may share it, and the choices you have regarding your information.

By using our Website, you agree to the practices described in this Privacy Policy.

We may collect information that you voluntarily provide to us when you interact with our Website, including when you submit a contact form, request information, request a quote, or otherwise communicate with us.

Depending on how you interact with us, the information we may collect includes:

• Name
• Email address
• Telephone number
• Mailing or physical address
• Information you provide in messages, inquiries, quote requests, or other communications
• Other information you voluntarily choose to provide

We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device type, operating system, pages visited, approximate date and time of your visit, and other standard website usage information.

FF Manufacturing may use the information we collect to:

• Respond to questions, inquiries, and requests for information
• Provide quotes, estimates, products, and services
• Process and fulfill orders
• Communicate with customers regarding products, services, orders, or requests
• Provide customer service and support
• Improve our Website, products, and services
• Analyze Website traffic and usage
• Maintain the security and functionality of our Website
• Prevent fraud, abuse, spam, or other unauthorized activity
• Comply with applicable laws, regulations, legal processes, or governmental requests

We do not use personal information for purposes unrelated to our business activities except where permitted or required by law.

Our Website uses cookies and similar technologies to help operate the Website, understand how visitors use the Website, analyze traffic, and improve the user experience.

Cookies are small files that may be stored on your device when you visit a website. Some cookies are necessary for the Website to function properly, while others may be used for analytics or other Website-related purposes.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

Our Website uses Google reCAPTCHA to help protect our forms and Website from spam and automated abuse.

Google reCAPTCHA may collect information about your device, browser, IP address, and interactions with the Website for purposes of determining whether activity is generated by a human user or an automated system.

Your use of reCAPTCHA is subject to Google's applicable privacy practices and terms.

FF Manufacturing does not sell or rent your personal information to third parties.

We may share information with trusted service providers or business partners when reasonably necessary to operate our Website, conduct our business, process transactions, communicate with customers, prevent fraud or abuse, or provide requested products and services.

For example, information may be shared with service providers that assist with:

• Website hosting and maintenance
• Website security and spam prevention
• Analytics
• Payment processing
• Shipping and order fulfillment
• Customer communications
• Information technology services

These service providers are permitted to use personal information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when we believe disclosure is reasonably necessary to comply with applicable law, respond to legal process, protect our rights or property, protect the safety of our customers or others, or investigate suspected fraud or abuse.

Our Website may contain links to websites operated by third parties, including websites associated with products, services, manufacturers, suppliers, social media platforms, or other resources.

Once you leave our Website and visit a third-party website, that website's own privacy policy and terms may apply. FF Manufacturing does not control the privacy practices of third-party websites and is not responsible for their policies or practices.

We encourage you to review the privacy policy of any third-party website you visit.

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide products or services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and otherwise operate our business.

The length of time information is retained may vary depending on the nature of the information and the reason it was collected.

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

You may choose not to provide certain personal information to us. However, some information may be necessary for us to respond to an inquiry, provide a requested service, process an order, or otherwise conduct a transaction with you.

You may also contact us to ask about the personal information we may have collected from you or to request that we update inaccurate information, subject to applicable law and our legitimate business and legal requirements.

Certain states provide residents with specific rights concerning their personal information. Depending on where you live and whether applicable state privacy laws apply to FF Manufacturing, you may have rights regarding access to, correction of, deletion of, or other uses of your personal information.

FF Manufacturing will comply with applicable privacy laws and regulations.

For example, the Oregon Consumer Privacy Act applies only to businesses meeting specified thresholds and other requirements; therefore, not every Oregon business is subject to all of its provisions.

If you have a privacy-related request or question, please contact us using the information below.

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, or applicable laws.

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or how FF Manufacturing handles personal information, please contact us:

FF Manufacturing, Inc.
Salem, Oregon, USA
Phone: 1-800-707-3524
Website: www.ffmanufacturing.com

You may also contact us through the contact form available on our Website.

Effective Date: September 22, 2026

Welcome to www.ffmanufacturing.com (the "Website"), operated by FF Manufacturing, Inc. ("FF Manufacturing," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of our Website and any purchases of products or services made through the Website.

By accessing or using this Website, placing an order, or otherwise interacting with our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

You may use this Website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to the Website, its systems, or related accounts
• Interfere with or disrupt the operation or security of the Website
• Introduce malicious software, viruses, or other harmful code
• Scrape, copy, reproduce, or systematically collect Website content without our permission
• Misrepresent your identity or affiliation with another person or organization
• Use the Website in a manner that could damage, disable, overburden, or impair the Website or interfere with another person's use of the Website

We reserve the right to restrict or terminate access to the Website if we reasonably believe these Terms have been violated.

FF Manufacturing manufactures and sells products including, but not limited to, flagpoles, flags, windsocks, wind indicators, telescoping poles, high poles, accessories, replacement components, and related products and services.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, availability, and other information presented on the Website are accurate.

However, product photographs and colors may vary depending on your computer, monitor, mobile device, or other display settings. Product specifications and designs may also change from time to time as we improve or update our products.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Prices displayed on the Website are subject to change without notice.

Unless otherwise stated, prices do not necessarily include applicable sales tax, shipping, handling, installation, or other charges that may apply to an order.

Any applicable charges will be presented during the ordering process when reasonably calculable before payment is submitted.

In the event of a pricing or product information error, FF Manufacturing reserves the right to correct the error and, where appropriate, contact the customer before fulfilling the order.

Submitting an order through the Website constitutes an offer to purchase the products identified in your order.

An order confirmation or acknowledgment does not necessarily mean that FF Manufacturing has accepted the order.

We reserve the right to accept, reject, or cancel an order for any lawful reason, including:

• Product availability
• Pricing or listing errors
• Shipping limitations
• Suspected fraud or unauthorized transactions
• Incorrect customer or shipping information
• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, we will refund the applicable amount paid for the canceled portion of the order.

Orders placed through the Website must be paid using the payment methods made available during checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payment information may be processed by third-party payment processors. FF Manufacturing does not intentionally retain complete credit card numbers or other sensitive payment credentials when those payment functions are handled by third-party payment processors.

FF Manufacturing ships products to locations where shipping services are available.

Shipping charges and available shipping methods may vary depending on the destination, product dimensions, weight, quantity, and carrier.

Estimated shipping or delivery dates are estimates only and are not guaranteed unless FF Manufacturing has expressly agreed otherwise in writing.

Once an order has been transferred to a shipping carrier, delays caused by the carrier, weather, natural disasters, transportation disruptions, or other circumstances beyond our reasonable control may affect delivery times.

Customers are responsible for providing accurate shipping information. FF Manufacturing is not responsible for delays, additional charges, or losses resulting from incorrect or incomplete shipping information provided by the customer.

For products requiring special freight arrangements or oversized shipping, FF Manufacturing may contact the customer regarding shipping costs or arrangements before the order is completed.

Returns, exchanges, and refunds are subject to FF Manufacturing's applicable return policy for the product purchased.

Certain products may not be eligible for return, including products that are custom-made, personalized, specially configured, or otherwise identified as non-returnable at the time of purchase.

Before returning a product, customers should contact FF Manufacturing for return instructions.

Returned products may be required to be in new, unused, and resalable condition and in their original packaging, unless otherwise authorized by FF Manufacturing.

Shipping charges may be non-refundable, and customers may be responsible for return shipping costs where permitted by the applicable return policy.

Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable law.

Certain FF Manufacturing products may be covered by written warranties provided by FF Manufacturing.

Where a product is covered by a written warranty, the applicable warranty terms will govern warranty claims for that product.

Warranty coverage may vary by product and may be subject to conditions, exclusions, limitations, proper installation, proper use, maintenance requirements, and other requirements specified in the applicable warranty.

Warranty claims should be submitted to FF Manufacturing using the contact information provided on the Website.

Unless specifically stated in an applicable written warranty, warranties do not necessarily cover damage caused by misuse, abuse, improper installation, modification, neglect, accidents, unusual environmental conditions, unauthorized repairs, or normal wear and tear.

Certain products sold by FF Manufacturing may require proper installation, assembly, maintenance, or use.

Customers are responsible for determining whether a product is appropriate for their intended application and for following all applicable installation instructions, warnings, specifications, and safety requirements.

Where professional installation is recommended or required, customers should use a qualified professional.

FF Manufacturing is not responsible for damage, injury, or loss resulting from improper installation, improper use, modification, failure to follow instructions, or use of a product for an application for which it was not designed.

Some FF Manufacturing products are designed to operate outdoors and may be exposed to wind, weather, environmental conditions, and other forces.

Customers are responsible for selecting products appropriate for their intended application and environmental conditions.

No product should be used beyond its stated specifications or in a manner inconsistent with applicable instructions or recommendations.

Customers should discontinue use of a product if it becomes damaged, compromised, or unsafe.

FF Manufacturing does not guarantee that any product will remain undamaged under all weather, wind, impact, or environmental conditions.

Unless otherwise stated, all content appearing on this Website is owned by or licensed to FF Manufacturing, Inc.

This includes, without limitation:

• Text
• Product descriptions
• Photographs
• Graphics
• Logos
• Product names
• Trademarks
• Designs
• Videos
• Website layout and appearance
• Technical information
• Marketing materials

FF Manufacturing's trademarks, trade names, product names, logos, and other intellectual property may not be copied, reproduced, modified, distributed, or used without our prior written permission.

Nothing in these Terms grants you a license or other right to use FF Manufacturing's intellectual property except as necessary to access and use the Website for its intended purpose.

If you submit information, photographs, comments, questions, reviews, suggestions, or other material to FF Manufacturing through the Website or other electronic communications, you are responsible for ensuring that you have the right to provide that material.

You agree not to submit material that is unlawful, defamatory, threatening, fraudulent, infringing, abusive, or otherwise inappropriate.

Nothing in these Terms prohibits you from providing honest reviews or opinions about FF Manufacturing or its products.

FF Manufacturing reserves the right to remove or decline to publish submitted material that violates applicable law or these Terms.

The Website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation by FF Manufacturing.

FF Manufacturing does not control third-party websites and is not responsible for their content, availability, security, privacy practices, products, services, or terms.

Your use of third-party websites is subject to the terms and policies of those third parties.

We make reasonable efforts to maintain the Website and keep it available. However, we do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

The Website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security concerns, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any portion of the Website at any time.

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

FF Manufacturing does not warrant that:

• The Website will be uninterrupted or error-free
• The Website will be completely secure
• All information on the Website will always be current or accurate
• The Website will be free from viruses or other harmful components
• Any particular product or service will be available at all times

Nothing in these Terms is intended to exclude or limit any warranty or right that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, FF Manufacturing, Inc. and its owners, officers, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your use of or inability to use the Website
• Your use or misuse of a product
• Delays in shipping or delivery
• Website interruptions or errors
• Unauthorized access to information resulting from circumstances beyond our reasonable control
• Third-party websites or services
• Any other matter relating to your use of the Website or purchase of products

To the extent permitted by law, FF Manufacturing's total liability arising from a particular purchase will not exceed the amount actually paid to FF Manufacturing for the product or service giving rise to the claim.

This limitation does not apply where prohibited by applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless FF Manufacturing, Inc., its owners, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and expenses arising out of your unlawful use of the Website, violation of these Terms, or misuse of our products.

This provision does not require you to indemnify FF Manufacturing for matters caused by FF Manufacturing's own unlawful conduct or where such indemnification is prohibited by law.

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how FF Manufacturing may collect, use, disclose, and protect personal information.

By using the Website, you acknowledge that you have had the opportunity to review our Privacy Policy.

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms, the Website, or a purchase from FF Manufacturing will be subject to the applicable laws and courts of the State of Oregon, except where applicable law requires otherwise.

Nothing in these Terms is intended to deprive a consumer of rights or remedies that cannot legally be waived under the laws applicable to that consumer.

FF Manufacturing may update these Terms from time to time.

When changes are made, the updated Terms will be posted on this Website and the "Effective Date" will be updated.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy and any applicable product-specific warranties, return policies, or other terms expressly incorporated into a particular transaction, constitute the agreement governing your use of the Website and your purchases from FF Manufacturing, except where a separate written agreement applies.

If you have questions regarding these Terms, the Website, or an order, please contact us:

FF Manufacturing, Inc.
Salem, Oregon, USA
Phone: 1-800-707-3524
Website: www.ffmanufacturing.com

You may also contact us through the contact form available on our Website.